Frequently Asked Questions
Question: How do I use my gift certificate? Answer: There are two differences from the standard payment method. 1. Add the gift certificate number in the comment section of your cart beside the 'Go To Checkout' button. 2. Choose the 'Store Credit and Gift Certificate' option on the payment screen. Don't worry if you miss the 'Add a note to your order' box, just send us the gift certificate number in a quick email or text.
Question: Why do you need my cell number? Answer: Many clients no longer check their email (or snail mail) on a regular basis, so HJC's will be using it for sending you a quick text when you order is ready.
Question: When will my order be ready for pick-up? Answer: For pick-ups, I will need to first pick and package. So I will email you when it is ready for pick-up. Usually one or two days depending on location and sizing.
Question: Can I return clothes from the online website that don't fit? Answer: Sizing is impossible! Every person fits clothes differently, but if you have existing clothes from the same brand then you can most likely order the same sizes and have them fit well. All our clothes are in our Waskatenau Store, so please go and try them on first before purchase.
Question: There was no shipping option when i went through the checkout. Answer: Large or heavy orders will need alternative shipping than Canada Post so we will contact you and make arrangements as needed. We have access to all couriers - just not through this website checkout. OR the product was Pick-up only from one of our three locations, you can check your order history online to determine where to pickup.
Question: Any deals for large orders? Answer: Free Shipping on orders over $100! Its automatic in the checkout process.
Question: Can I get my order gift wrapped for my wife or partner? Answer: Gift wrapping is $20 and can be added to your cart by searching for 'gift wrapping'. Call us if you have any trouble.
Question: Why do I need to set up an account with my address? Answer: The very nature of an online store is to ship products to your house, therefore we must have your shipping details including name to put on the package. For pickups, we don't need your address per say, but we cannot 'turn the option off' due to stability within the site. So, sorry but in order to buy on this site, we ask you set up an account with proper info. Thanks in advance.